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Store Pickup

Buy Online, Pick up in Store

Order your favorite sneakers, clothing, and accessories online and pick them up at your local Footaction.

How it works...

  • Order Online

    Choose the “buy & pick up in store option” on the product page.

  • Check Your Inbox

    We'll send a pickup notification email when your order is ready.

  • Pick Up in Store

    Bring your pickup notification email & a photo ID to get your order.


  • When will my order be ready?
    Most orders will be available within 24 hours for pick up. But store hours and the holidays may impact the pickup date. 

    We also may need more time to complete your order as some items will need to be shipped to your store. That means those items will be available for pick up within 5-6 business days.

    In all cases, please follow these steps before visiting us:

    1. Wait for the pickup notification email
    2. Check our store directory for the adjusted hours

    How will I know my order is ready for pick up?
    We'll send you a pickup notification email usually within 24 hours. Once you get the email, you can pick up your order during store hours.1

    1If your item goes out of stock as we process your order, then we'll send an email to let you know. 


    Do you offer a safe way to pick up items as the stores reopen? 

    Absolutely. Check out our store reopening guide to learn about some of the steps we’re taking to make your shopping experience a safer one. 

    Curbside pickup for Los Angeles and New York shoppers

    We set up curbside pickup stations at select New York and Los Angeles-area stores so you can get your items quickly and safely. 

    When you arrive at the store, look for the station. Don’t worry, we’ll have plenty of signs to guide you. A store associate will be there to complete the process.

    Please note we don’t currently accept returns at these stores.

    What happens if my item is not currently in stock at my store?
    You can ship the item to your store. We'll email you when your item is ready for pick up.

    Want your item sooner? Choose a faster shipping speed at checkout. 

    Shipping rates will apply

  • Can someone else pick up my order? 
    Not at this moment, but soon. For now, only the customer who bought the item may pick up the order.

    How long will you hold my order?
    Your order will be held for up to a week. In the meantime, you'll receive:

    • a reminder email after 2 days
    • a final reminder email after 6 days 

    If we don’t hear from you after a week, then we'll mail your order to the billing address used during checkout.

    What items are excluded from store pickup?
    Items packaged and shipped by our partners (often called "drop shipments"), items with additional shipping charges, gift cards and customized/personalized products. 

    What methods of payment do you accept for store pickup orders?
    We only accept credit cards or gift cards. All orders are subject to complete verification. 


Check out our Help Center for answers.